RETURN POLICY
Last updated October 05, 2024
Thank you for your purchase. We hope you are delighted with your purchase. However, if you are not completely satisfied for any reason, you may return it to us for a full refund or exchange. Please see below for more information on our refund policy.
Returns
All returns must be postmarked within twenty-eight (28) days of the purchase date. All returned items must be in new, unused condition, with all original tags and labels attached.
Return Process
To return an item, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
UnlockSupps
Attn: Returns
58 Hazelwood Avenue
Morden, SM4 5RR
United Kingdom
Please note that you are responsible for all return shipping charges. We strongly recommend using a trackable method to mail your return.
Refunds
After receiving and inspecting the condition of your returned item, we will process your refund or exchange. Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1–2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email once your return has been processed.
If we are unable to issue a refund via your original payment method, we will contact you to arrange an alternative method. Please note that some payment methods may not support refunding a purchase back to the original payment method.
EU Right of Withdrawal
If you are a resident of the European Union, you have the right to withdraw from any purchase of unused products within fourteen (14) days without giving any reason.
The withdrawal period will expire fourteen (14) days from the day on which you acquire physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by an unequivocal statement. You can do this by contacting our customer support at contact@unlocksupps.com. We will promptly acknowledge receipt of your withdrawal by email.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period expires.
You must send back the goods without undue delay and, in any event, not later than fourteen (14) days from the day on which you communicate your withdrawal from the contract to us. The deadline is met if you send back the goods before the period of fourteen (14) days has expired. You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Effects of Withdrawal
If you withdraw from the contract, we will reimburse all payments received from you, including the costs of delivery (except for any supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen (14) days from the day on which we are informed about your decision to withdraw.
We will carry out the reimbursement using the same means of payment you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earliest.
Exceptions
For defective or damaged products, please contact us at contact@unlocksupps.com to arrange a refund or exchange.
Please note:
- Sale items are final sale and cannot be returned.
No Admission of Liability
Acceptance of any refund or return by UnlockSupps does not constitute an admission of liability and shall not affect our rights, remedies, or defences under these terms or at law.
Questions
If you have any questions concerning our refund policy, please contact us at:
Email: contact@unlocksupps.com